Anti-BDNF antibody (ab72439)

thank you for updating me. Too bad ab73680 is out of stock. Unfortunately ab9858 is of less use to us since we can only use it for IHC-P (and ELISA) but no other techniques.
Is it possible to get some sort of voucher instead of a replacement or refund for this antibody? We do order many antibodies at abcam so eventually we could use the voucher to buy another antibody someday. Whatever is easier for you, refund or voucher, is fine with me. Please let me know what you prefer.

ANSWER:

Thank you for your reply, and I apologize for this inconvenience.

I certainly understand that ab9858 is not as useful to you as ab73680 would be. I can issue a credit to you.

The vial of ab8020 should be arriving shortly, please keep me updated about the results with this replacement, and let me know if there is anything else that you need!

And I wondered, did you already send the 'new' abcam antibodies (the replacements for MCP1 and Cx3cr1)?
Please keep me updated on the situation; as will I. And hopefully we can take care of it soon.

I'm sorry for all the trouble. We very much appreciate you helping us!!

Best regards,

ANSWER:

Thank you again for your patience.

I apologize, but ab73680 is out of stock, and it may not be put back into stock for several months as recent lots have not passed quality control testing. Would you be interested in trying another vial of ab9669, or ab9858-

http://www.abcam.com/MCP1-antibody-ab9858.html

Please let me know and I will arrange for this to be sent to you promptly. Have a great day!

thank you for the update. Unfortunately I haven't heard anything from BioConnect either. I forwarded you message to my colleague, since he was the one who contacted BioConnect a few weeks ago about this.. maybe he has heard something..

I will keep you updated and as soon as I have the information on who the contactperson was/is at BioConnect I will let you know.


Have a nice weekend,

ANSWER:

Thank you for your reply.

Please keep me updated on any progress. I hope that we hear something from them soon.

Please let me know if you need anything else from me at this time, and I'll let you know if I hear from someone at BioConnect. You have a good weekend as well!

My apologies for the delayed reply. My colleague who has the order information contacted Bio-Connect, since the abs were indeed ordered through this distributor. Bio-Connect offered to further take of it, so they should contact you anytime now.
Please let me know if you don't hear anything from Bio Connect, because then we will contact them again.
Hope they have all the information you need.

Concerning the MCP-1 antibody, we do have ab9669! I assume Bio-Connect can explain this..

Thank you again for all the help,
best regards

ANSWER:

Thank you again for your patience.

At this point, I have not heard from Bio-Connect regarding these issues and I've looked through our system and don't see that they've corresponded with anyone else at Abcam. Have you received any update from them? Is there anyone at Bio-Connect who I can contact?

I look forward to hearing from you. I'll be out of the office Monday-Thursday of next week but I will be back in touch nextFriday if there is anything else that I can do to help resolve these issues. Thanks so much! Have a great weekend.

My apologies for the delayed reply. My colleague who has the order information contacted Bio-Connect, since the abs were indeed ordered through this distributor. Bio-Connect offered to further take of it, so they should contact you anytime now.
Please let me know if you don't hear anything from Bio Connect, because then we will contact them again.
Hope they have all the information you need.

Concerning the MCP-1 antibody, we do have ab9669! I assume Bio-Connect can explain this..

Thank you again for all the help,
best regards

ANSWER:

Thank you for getting back to me and for getting in touch with BioConnect. I will let you know if I don't hear anything from them shortly, and we will figure out the vial of ab9669. I'll also send you a confirmation email after I work everything out with them.

Thank you for your understanding, and let me know if you have any questions in the meantime.