Thanks a lot for your answer it was really fast!
We do agree to order and get discount for the antibodies you have suggested:
CDC42 Binding Protein Kinase Beta antibody ab61328
CNKR2 antibody ab64844
NEK7 antibody ab80948
MEK3 antibody ab5428
BMX antibody ab73887
Muscarinic Acetylcholine Receptor 1 antibody ab75178
PPP4C antibody sb70888
But I have one more question.
On the http://www.abcam.com/index.html?pageconfig=resource&rid=11998 of your site in FAQ part, the last question isreferred to the antibodies that have already been tested in the applications for some species, but have no image. And the answer says that there is a possibility to get discount also for those antibodies.
There are still 11 antibodies that have no images for the proposed species. if it is possible to give us some more discounts, we will submit the reviews including images for the proposed antibodies.
Can you please have a look one more time?
Thank you!
Best regards |
ANSWER: |
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Thank you for your reply.
Reviewing the remaining antibodies that are already tested in WB and the species you wish to use, the following do not yet have a western blot image, and I would be pleased to arrange a testing discount for these additional two antibodies:
ab13898
ab28669
I hope this will be helpful. I look forward to receiving your confirmation that you would like to go ahead, and I will be pleased to arrange and send the discount codes to you.
For the remaining antibodies, I can suggest you may like to consider submitting an Abreview anyway, for which you can obtain Abpoints:
ab85612
ab75874
ab61113
ab47504
ab16476
ab85608
ab31232
ab41172
ab23832
Thank you for your time and continued interest in our products. I look forward to hearing from you. |
ANSWER: |
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Thank you very much for your interest in our antibodies.
We appreciate receiving feedback and data from customers, and we do have a testing discount offer available.
If a customer would like to test an antibody in an application or species that it has not been previously tested in, we are able to provide our testing discount program.
In this case, the antibodiess you have listed have all been tested in western blot already, but we would be able to provide this offer to you to test the following antibodies in mouse and rat:
Discount to detect in mouse and rat (the following antibodies have not yet been tested in mouse or rat):
CDC42 Binding Protein Kinase Beta antibody ab61328
CNKR2 antibody ab64844
NEK7 antibody ab80948
Discount to test in mouse (the following antibodies have not yet been tested in mouse):
MEK3 antibody ab5428
BMX antibody ab73887
Muscarinic Acetylcholine Receptor 1 antibody ab75178
Discount to test in rat (the following antibodies have not been tested in rat):
PPP4C antibody sb70888
The following are already tested in western blot, and in mouse and/or rat as per your list. I am sorry we are therefore not able to provide a testing discount for these.
ROCK2 antibody ab85612 Already tested WB, ms and rat
CAMKIV antibody [EP2564Y] ab75874 Already tested WB, ms and rat
FAK antibody ab61113 Already tested WB, ms and rat
S6K antibody ab47504 Previously tested WB, ms and rat
PPP1A antibody ab 16476 Previously tested WB, ms and rat
5HT7 Receptor antibody ab13898 WB and mouse already tested.
NMDAR1 antibody ab28669 Previously tested WB, ms and rat
Dopamine Receptor D1 antibody ab85608 Previously tested WB, ms and rat
Glutamate Receptor 1 (AMPA subtype) antibody ab31232 Previously tested WB and rat
Nicotinic Acetylcholine Receptor alpha 4 antibody ab41172 Previously tested WB and mouse
Nicotinic Acetylcholine Receptor alpha 7 antibody ab23832 Previously tested WB and rat
For the antibodies we can provide a discount for, I can offer a discount off a future purchase if you buy the antibody(ies) now, test them in mouse, rat or both as indicated above, and submit feedback to us in the form of an Abreview. It doesn’t matter whether the Abreview is positive or negative, we would just really like to receive your feedback. The discount provided for each individual antibody would be to the value of 1 free primary antibody.
If you are interested in this offer, please follow these steps:
1. Reply to this e-mail to let me know that you would like to proceed and test these antibodies in mouse, rat or both. I will then send a discount code. This code must be issued before purchasing the antibodies so please wait for my reply before ordering.
2. Purchase the antibodies either by phone, fax, or online (www.abcam.com).
3. Test it in mouse, rat or both.
4. Let us know the results, positive or negative, using our Abreview system (this will take about 10 minutes and images are great if you have them!). To find out how to submit an Abreview, please visit: http://www.abcam.com/abreviews.
5. After the review is submitted to us, the discount code becomes active. Simply place your new order by phone, fax, or on the web and mention the discount code. The discount can be redeemed for any [PRIMARY ANTIBODY /PROTEIN] ordered and the discount code is valid for 4 months after issue.
We are always pleased to obtain feedback about our products and any information is greatly appreciated! Even if the antibody turns out to be unsuitable for the species, you will still receive the discount on your next purchase after your Abreview has been submitted.
Please let me know if you have any questions about this offer and I would be happy to help you further.
The Terms and Conditions of this offer can be found at: www.abcam.com/collaborationdiscount.
Also, we are able to provide a discount for any order of 5 items or more. Therefore, once you have decided which antibodies you are going to purchase, please contact our customer service department before you place the order with a full list of the antibodies you wish to buy (orders@abcam.com). They will then be able to provide you with a quote.
I hope this will be helpful to you. I look forward to receiving confirmation that you would like to receive the discount codes. If you have any further questions, please do not hesitate to contact me. |
ANSWER: |
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Thank you for confirming this information and for your help and cooperation with this case.
As requested, I have asked our accounting department to issue you with a credit note. This can then be redeemed against the invoice of a future order.
Credit ID: #####
As usual if you have any further questions regarding this credit note, please contact the accounts department by email at creditcontrol@abcam.com. Please refer to the credit ID number in any correspondence with the accounting department.
I would like to wish the customer good luck with their research. The technical team is always at your service, should you require further expert advice. |
Dear Kate
Thanks for your kindly help; this customer already used this credit note to get a free replacement ab73887 (Anti-BMX antibody), however, after he conducted wb with mouse and human sample, the results show high background and weak signal, besides, he used the same condition to conduct wb by using ab32153 (Anti-BMX antibody [Y396]) and the results seem well, I also attached the experiment step and his results in this letter, please check it and could you please help this customer to solve the problem?
Thanks for your kindly help
Best regards |
