Anti-Bad (phospho S136) antibody (ab28824)

Dear Sr/ Madam, I am a senior scientist working on signal transduction areas. Previously I have published several papers using BAD, phospho Ser112 and phosphoSer136 antibodies that were obtained from Cell Signaling Technology. This time my friend suggested me to use the above antibodies from abcam. I wonder if can send us a free sample to check the consistacne of these abs in our hands. If they find suitable, we repeatedly order these atnibodies alongwith several other antibodies such as Akt, pAkt, ERK, pERK, etc. thanks

ANSWER:

Thank you for your enquiry and interest in our products.

I am sorry to confirm that because we carry over 70,000 products, it is regrettably not feasible for us to keep small sample sizes to send to customers.

We are happy to reassure our customers that all of our products are covered by our Abpromise, which guarantees that the product will work in the applications and species specified on the datasheet, or we will offer a replacement, credit, or refund within 6 months of purchase.

If the product is to be used in an untested species or application, you may be eligible for our testing discount program if the antibody has not yet been purchased. Please do not hesitate to contact me again by replying to this email prior to purchase and I will be pleased to send you more information.

With regards to which antibodies you would like to use, do you already have product catalog code numbers? If you would like some assistance to find suitable antibodies, I would appreciate if you are able to provide information on the application and species you will be testing. I can then find some suitably tested antibodies covered by our 6 month guarantee for your experiments.

I hope this information is helpful. I look forward to hearing from you with the requested information.

Thanks for take a look over this inquiry. attached please find our answers to the questions you asked.  I hope it to be of assistance for you the provide us with good and helpful support. I look forward to your reply soon, and a possible replacement for this item expected. Best regard

ANSWER:

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement (ab1893) with the order number XXXXXXX. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.