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Anti-Calpain 2 antibody [1E8] (ab713)

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Reassurance, Refunds & Replacements

If your product does not perform as described on this datasheet, we will refund or replace your product...

Read our guarantee »

This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab713 for help.

Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.

1 question for ab713

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Question 1

Tuesday 05-June-2007

The vial received on order 236762 was contaminated and experiments in WB and ICC did not work.

ANSWER:

  

I am sorry that the vial you received was contaminated and can confirm that a replacement vial will be sent to you this afternoon on order 241265.

If you still experience problems with the new vial please provide your protocol details via the links below and we will look into this matter and see if we can provide suggestions to improve the results. If the problem is antibody related we will be happy to offer a refund on your original order if you contact us within 120 days of receipt of the new vial and if the antibody doesn't perform as described on the datasheet.

For IHC:

http://www.abcam.com/index.html?section=ihc&pageconfig=technical&intAbID=713&mode=questionaire

For WB:

http://www.abcam.com/index.html?section=western&pageconfig=technical&intAbID=713&mode=questionaire

I would like to also encourage you to submit an Abreview via the online product datasheet. We always encourage customers to send their results back to us, whether positive or negative, and we make all product information available to researchers. We reward each Abreview with Abpoints which can be used for discounts off future purchases and gifts.

To find out more about our Abreview system, please see the following URL: http://www.abcam.com/abreviews

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Please note: All products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR DIAGNOSTIC OR THERAPEUTIC USE"