Anti-Cytokeratin 18 antibody (ab52948)

Can you please send a replacement from a different lot? The customer received lot# GR27348 on PO ***.

Thank you,

Kind regards

ANSWER:

Thanks for your reply.

I have let my colleague know and we will send this replacement vial as soon as possible. Due to the holidays, it may take longer than usual.

Please let me know if there is anything else that we can do for you.

Thanks. I did a side by side IHC staining from 544981, ****, and ***.   (the replacement we got for *****) worked.     Forgot to mention this earlier, but can you also check out lot #***** from order */*****? That was the initial lot that we had issues with before we were forced to order another one for comparison (lot# GR27348-2 which ended up being the same).    

ANSWER:

Thank you for your reply. I am happy that the new vial of this antibody has proven to be successful. The lot from order number ****** was the lot that I sent the free of charge replacement for. The lot number *****, from what I can find out is from 2007, is that when you purchased this lot of the antibody. Also there were no issues with that lot. Under our Abpromise we do guarantee all of our antibodies for 6 months to work as stated on the datasheet. As we have not tested this antibody in IHC in frozen sections then it technically does not fall under our Abpromise if it fails to work in IHC-Frozen sections. I sent the original replacement since there was a known issue with that lot and we were recalling that particular vial. Since this antibody had not previously been tested in IHC-Fr in our hands and so is not covered under the Abpromise, I can offer you a testing discount (I will back date it for the replacement vial of the antibody you just received). The details of the testing discount can be found below: http://www.abcam.com/index.htmlpageconfig=resource&rid=11998&viapagetrap=collaborationdiscount If you would be interested in taking advantage of this testing discount, then please let me know.

yea that's correct, though our full shipping address is:  

ANSWER:

Thank you for confirming that information.

I have sent you a new vial of ab52948 which is from a different lot than you previously received. Your new order number is ********.

If there is anything else I can help you with, please let me kn

  Hi we recently purchased ab52948 lot# ******and it did not work on any of our human or mouse epithelium frozen sections. We did IHC side by side with the old lot#**** and that one turned out fine. Is there any known significant difference or issue with this new batch such that it cannot reproduce our results from earlier batch? Thanks.             

ANSWER:

Thank you for contacting Abcam.

I am sorry that you are having problems with ab52948. It does appear there was a problem with the lot that you received (******) and we are in the process of contacting customers and letting them know that we will replace this antibody with a new one from a different lot.

I believe that I have found your original order and I will be happy to send you a free of charge replacement, could you just confirms some order details first though (to make sure I have the correct one):

Once you have confirmed these details, I will go ahead and send the free of charge replacement.

I look forward to your

We ordered abcam52948(cytokeratin) on November 9,2010. order reference ***. We would greatly appreciate a credit to our credit card, I am assuming that number is on file, if not please contact me

Thank You,

ANSWER:

Thank you for your reply, and I apologize again for the problem with this antibody.

I have issued credit note ***, which will be refunded back to your credit card pending approval from our accounting department. If you have any questions about this credit, please contact our accounting department at us.credits@abcam.com and reference credit note ***.

Please let me know if there is anything else that I can help you with.