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Reassurance, Refunds & Replacements
If your product does not perform as described on this datasheet, we will refund or replace your product...
Read our guarantee »This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab54656 for help.
Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.
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Please see the attached image regarding product ab54656. These results make the antibody unuseable for our needs. Does Abcam have a money back policy for situations like this? |
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ANSWER: |
Thank you for contacting us. Yes, we have our Abpromise guarantee where we guarantee all our products for tested species and applications as listed on the datasheet. The guarantee is valid for 6 months after a purchase. For more details about our Abpromise guarantee please check this link: http://www.abcam.com/abpromise. In order to process the complaint, could you please provide me with the follwoing details: 1) What antibody dilutions and incubation times have been tried? 2) What was used for blocking? 3) Is the secondary antibody working well otherwise? I have found your order in our system. Thus, I will be able to issue you a refund as soon as I hear back from you. Alternative options would be a free of charge replacement with any other antibody or a credit. I look forward hearing back and resolving this case for you. |
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Please note: All products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR DIAGNOSTIC OR THERAPEUTIC USE"
