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Anti-F4/80 antibody (ab74383)

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Reassurance, Refunds & Replacements

If your product does not perform as described on this datasheet, we will refund or replace your product...

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This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab74383 for help.

Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.

1 question for ab74383

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Question 1

Thursday 03-November-2011

I have notified the customers who have received AB74383 regarding the error in the immunogen source. I have heard back from all

three customers who had ordered this item and all three of them have asked for some sort of compensation, either in the form of a refund or a replacement antibody.

Please let me know if you can offer credits.

ANSWER:

  

Thank you for contacting us and I am sorry to learn that this information has impacted your customer.

I am sorry that this antibody did not perform as stated on the datasheet. I have asked our accounting department to issue a credit note for you, which can be redeemed against the invoice of a future order by passing it on to your purchasing department. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used. If you have questions on how to use the credit note, please contact our accounting department. Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department. The credit note ID is for your reference only and does not automatically guarantee the credit. I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.  

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Please note: All products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR DIAGNOSTIC OR THERAPEUTIC USE"