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Anti-GRP78 BiP antibody (ab21685)

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Reassurance, Refunds & Replacements

If your product does not perform as described on this datasheet, we will refund or replace your product...

Read our guarantee »

This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab21685 for help.

Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.

4 questions for ab21685

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Question 1

Thursday 05-April-2012

Called because ab21685 had not worked in ICC.

ANSWER:

 

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.

I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

Question 2

Thursday 23-February-2012

The defective antibody that we received AB21685 was purchased against our PO on February 9th. The order had to be processed in two parts and the reference numbers are 1 and 2.



Please feel free to contact me if you have any additional questions or converns.

ANSWER:

 

I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement for one vial of ab12223.

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

Question 3

Wednesday 22-February-2012

As per the researchers note below please replace the defective antibody with the one listed below. Is there some sort of number that will be referenced on the paperwork?

ANSWER:

 

Thanks for your reply.

I'd be happy to arrangeshipment of ab12223 as a replacement. I just need to locate the initial order for ab21685 to process the request. Please forward along the PO number or Abcam order reference number associated with this order.

Thanks!

Question 4

Tuesday 07-December-2010

I'd like to report to you on a potential cross-reactivity I saw in one of your antibodies...

I used a R-anti-BiP (GRP74) ab (ab-21685) on NIH3T3 (mouse) cells. In addition to the main ±75 kDa band I saw additional ±100 kDa band. This band is also present in WBs shown in the relevant page in your website, where it says: "ab21685 also detects a 100 kDa band in Western Blot. We are unsure of the identity of this protein". I think this band may be *Endoplasmin*(GRP94). The size fits. I also did a BLAST alignment and got some alignment to BiP C' terminus, which was used to produce this ab (for BiP, ab-21685). Just to let you know...

ANSWER:

 

Thank you very much for your email.

We highly appreciate your feedback. Unfortunately at this moment we don’t know the identity of the extra band due to lack of tested data. Further tests would be needed to check the identity of the band at 100kDa however we haven’t done these tests in our laboratory. In order to say the observed band at 100kDa is indeed GRP94 we would be happy to wait for more feedback from our customers.

Once again thank you very much for sharing your thoughts with us!

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