Anti-HDAC6 antibody - ChIP Grade (ab47181)

Hello technical support:

We did not test the second vial, as we bought the second vial immediately

after our finishing the first vial before the results. However we do not

think it is really necessary to test the second vial any more, based on

our results as well as the common reviews of this product on your web. If

you want it back I would be more than glad to send it back to you. Thank

you.

ANSWER:

Thank you for contacting us.

Your credit note ID for one vial of ab47181 on order xxxxxx is

Your credit note ID for one vial of ab47181 on order xxxxxx is

I am sorry that this antibody did not perform as stated on the datasheet. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

It is not necessary to return any portion of the unused antibodies to Abcam.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

Hello Technical Support:

Thank you very much for your message. I am glad to know that we can get

the refund back, as we purchased twice exactly the same product on Aug.

22, 2011, order no. 937012; and on Sept. 06, 2011, order no. 944767,

respectively. Should any more information be needed to expedite the refund

process, please let me know. Thank you.

ANSWER:

Thanks for the order numbers.

I did not realize you had purchased this antibody twice recently. Just to confirm, have you tested both vials of ab47181 and found the same results?

Hello Technical Support:

Thank you for confirmation your sample is not HDAC6. Can I now return the

samples labeled HDAC6 back?

ANSWER:

If you have purchased this vial of ab47181 within the last 6 months or so I would be happy to offer a replacement, credit or refund. If this is the case, please include the purchase order number or Abcam order reference number associated with this order so I can process your request.

Also, please note you do not need to return the unused portion of the antibody.

Dear Sir/Madam:

For Attached please find more descriptions about HDAC 6 and HDAC 8. We

loaded 18 different samples on each gel. If you have any more questions,

please let me know. Thank you.

ANSWER:

Thanks for sending along the modified western blots.

ab47181 is specific for some protein, although clearly it is not HDAC6.

ab39664 does recognize HDAC8 in the 6 samples on the right side of the gel. What is the difference between these samples and the other 18 samples loaded on the left side of the gel?

Thanks again!