Anti-HIF1 alpha antibody [H1alpha67] - ChIP Grade (ab1)

Thank you very much for your interest. Yes, delivery adress is still the same as you have in your email.
Below is my phone number just in the case you need.

ANSWER:

The order 1085220 has been created for ab818. You will be receiving the product soon.
I hope this information will be helpful. Should you have any other please do not hesitate to contact me.

I am emailing regarding order #1077900.

I have been using the Hif1 alpha antibody (ab1) for a few years (optimised for IHC-P) and I have been sent an antibody which had had its storage conditions & concentration changed without any notification. Now in the middle of a project I am going to have to re-optimise the antibody and re-stain hundreds of slides. This is not cost and time efficient and completely unacceptable.

Can you explain why this change has happened and how you will rectify the problem?

Regards





Hannah Jean Gregson

TMA Technician

Molecular Pathology Group

The Paterson Institute For Cancer Research

Wilmslow Road

Withington

Manchester

M20 4BX

0161 918 7023


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ANSWER:

Thank you for your message.

I am sincerely sorry to hear the change in concentration and conditions have caused inconvenience.

I have reviewed this with our laboratories to find out why this change has been made: Although we produce many antibodies in house at Abcam, we also source a lot of them. We used to obtain this antibody clone from a supplier. We now license the hybridoma directly from the licensor, grow the hybridoma and produce the same antibody clone here at Abcam. Therefore, the storage conditions and some of the recommended testing conditions may have changed.

We would recommend to follow storage instructions on the datasheet for all individual antibodies. The dilution required for different application listed on teh datashet are a guideline only and may require some optimization.

As a gesture of goodwill, I would be pleased to provide you with a 5% discount of your next order for 1 vial of primary antibody. The code is: NO-PORTO-T7T61.

I hope this will be helpful. If you have any further questions, please do not hesitate to contact us.

Ab1 and the replacement antibody ab463 did not work in Western blot.

ANSWER:

Thank you for your call today.

Your credit note ID is ***.

I am sorry that these antibodies did not perform as stated on the datasheets. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

Thanks for your kindly reply; this customer has not yet to decide the free of replacement,

therefore, could you please help this customer to create a credit note?



Thanks for your kindly help

Best regards

ANSWER:

Thank you for your note.



This is to let you know that I have just contacted and asked our Account Department to raise a credit note for you - for the cost of one vial of ab1. For your information, the internal reference note for this credit is CN20539. You can use this credit in the near future for any of the products which are in the catalogue.



I hope this helps and if I can assist further, please do not hesitate to contact me.

Thanks for your kindly reply, the information of this product as follow:

Lot: gr67431-1

Po: 1003954

Thanks for your kindly help

Best regards

ANSWER:

Further to our previous correspondence, 1003954 is not the PON (Purchase Order Number) but the Abcam Order Number (20 Dec 2011). The PON was AB-100100.

Could you please check and confirm?

Many thanks!