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Anti-Hes1 antibody (ab71559)

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If your product does not perform as described on this datasheet, we will refund or replace your product...

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This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab71559 for help.

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3 questions for ab71559

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Question 1

Thursday 09-February-2012

Do you sell a blocking peptide for this Hes1 antibody?

ANSWER:

 

Thank you for contacting us. I have been able to add the blocking peptide for ab71559 to our catalog. This can now be found as ab126460. I hope this helps, please let me know if you need any additional assistance.

Question 2

Friday 18-November-2011

John, The vial is associated with a smell, therefore it would be great if you could send us a replacement. The original order PO number and date was 3100225668 and 10/03/2011. Thank you for your time and help.

ANSWER:

 

Thank you for your reply. I am sorry that the antibody was contaminated upon arrival. I have sent you a replacement antibody and it is set to ship on Monday. Your new order number is *******. Please let me know if there is anything else I can help you with.

Question 3

Monday 14-November-2011

Antibody arrived and was cloudy and when it was spun down a white pellet formed. Have tried it in IHC and do get staining but not sure it is specific as the vial may be contaminated.

ANSWER:

 

Thank you for contacting Abcam. I have talked to my colleagues about the cloudy vial of antibody that you received. It does certainly seen that the vial was contaminated. This may seem like a strange question, but does the vial have a smell associated with it? If it is not contaminated then it should not smell of anything. If the antibody is contaminated then I would be happy to send you a replacement vial. To process the replacement, could you provide me with the original order number or even just the date the antibody was ordered. I look forward to your reply and resolving this issue for you.

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