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Dear Kate the reference number for the first order was #######
Let me know if your need further information
Asked on Nov 08 2012
Thank you for your message and for providing this further information.
I have reviewed this enquiry and discussed it with the originator of this kit. Regrettably, it does seem the second kit is not providing the sensitive results you require. I appreciate the time you have spent on these experiments and would be pleased to arrange a free of charge replacement or credit note in compensation for the second kit which did not work so well.
I look forward to hearing from you with details of how you would like to proceed.
Abcam Scientific Support
Answered on Nov 08 2012