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Thank you for looking into this so efficiently. I would greatly appreciate a replacement as soon as possible to the address below.
Asked on Nov 13 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 1202121.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that our source for this kit is kindly providing this replacement, and so we are waiting for this to come to us before we can send it to you. I do not anticipate this will take too long. They are providing a different lot.
The free of charge replacement kit will also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let me know.
I wish you the best of luck with your research.
Abcam Scientific Support
Answered on Nov 13 2012