Anti-MyD88 antibody (ab2064)

Thanks. It is great if you can send me a hard copy of these inserts..   Regards Shally  : 10/27/11  

ANSWER:

Thank you for your reply. I will be happy to mail the datasheets to you. Are you having trouble accessing the datasheets online? I only ask so that I can inform our IT department if there are problems. Could you also please send me the address that you would like the datasheets sent to. Thank you and I look forward to your reply.

Dear Technical, would you please mail us hard copy of thee inserts as we have confusion reading these files.  We hope to be able to receive them tomorrow if you send us today.  

ANSWER:

The datasheets are accessible from the product pages on the abcam.com website. You could try and print them from there. If you still have difficulty, please let me know and I will mail the datasheets to you.

Dear Technical, we do not have the product insert for the following items. would you please send us copy asap?   Best regard

ANSWER:

Thank you for contacting Abcam.

Please find attached the missing datasheets.

If there is anything else I can help you with, please let me kn

I received the vial, but there does not appear to be anything in it.

ANSWER:

Thank you for contacting us.

I am sorry that the vial you received did not contain the full amount of the product and I apologize for the inconvenience. I have issued a free of charge replacement vial which you will receive tomorrow.

Please do not hesitate to contact us if you need anything further.

Thank you for your email.I understand that GR 4851-3 & GR 4851-4 antibodies are from the same production batch, but then, I cannot understand why the two aliquots of antibodies gave different specificity results. I attached two pictures from Western blots done with liver samples from mice (20 ug).  Conditions are exactly the same,  in fact the first aliquot of antibody GR 4851-3, was used to establish those conditions in our lab (see below).  However, when we used a second aliquot of the same antibody (GR 4851-4) with the same liver samples that were used before, the results were quite disappointing. We observed many unspecific binging of the primary antibody, which did not diminished with higher dilutions (from 1:250 to 1:500) of the antibody or with longer blocking time (from 1 hour to 2hours) with BSA 2.5% . Western Blot Condition established with the GR 4851-3 aliquot:·       Blocking in BSA 2.5% or 5% in TTBS 1% for 1 hour or 2 hours (Blocking in Milk was also tried)·       Washing 3-4 times for 5 min in TTBS 1%·       1° antibody: different dilution factors have been tested and the one that gave better results was the 1:250 in 10 ml BSA 2.5%. Overnight incubation.·       2° antibody in BSA 2.5% TTBS 1% (unspecific binding given by the 2° antibody alone were not detected) Now that we received another GR 4851-4 aliquot, what are we supposed to do?If we test this new aliquot with the same conditions and with the same samples and have not good results, are we then entitled to be refunded? If this new aliquot works well, will we be refunded for the one that did not give good results? How will we know if further aliquots will be good or not? Considering the high amount of antibody which is required for each WB procedure (about 40 ul) and the total amount of antibody contained in each aliquot 100ul, you understand that we do not have the chance to waste antibody to test if the aliquot is a good one or not. Looking forward to hear from you soon.

ANSWER:

Thank you for your reply.

I am sorry that you did not have a good experience with a previous vial of ab2064 lot GR 4851-4. I would like to reassure you that if you use this new antibody and do not obtain the desired results, I would be happy to replace this antibody free of charge.

I encourage you to test this new vial of ab2064. However, please let me know if the new vial works for you. Also, can you provide an order number for the previous vial of ab2064 you purchased that did not work?

I wish you best of luck with your experiments. Please do not hesitate to contact us if you have any additional questions.