Anti-Nav1.7 antibody (ab65167)

Thank you for your answer.
As we now collaborate with someone who gave us home-made anti-hNav1.7 antibodies, we would appreciate if you can refund.
Tell me how we can proceed.

Best regards,

ANSWER:

Thank you for contacting us.

Your credit note ID is xx


I am sorry that this antibody did not perform as stated on the datasheet, I have asked our Finance department to issue a credit note for you. The credit note may be used in one of the following ways:

(1) Redeemed against the original invoice if this hasn't already been paid.
(2) Held on the account for use against a future order.
(3) A full refund can be offered where no other invoices are outstanding.

Please contact your Finance department to confirm how you would like the credit note to be used and ensure it is not redeemed without your knowledge.

To specifically receive a refund please ask your Finance department to contact our Finance department at creditcontrol@abcam.com or by telephone using the information at the “Contact Us” link in the top right corner of our website.

The credit note ID is for your reference only, please refer to the credit note ID in any correspondence with our accounting department. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service should you require further expert advice

Inquiry: We tested this antibody because it's the only one commercially avalaible which recognized Nav1.7 in human tissues and which is published. But we failed to observe any labelling in our "control" tissues where Nav1.7 is known to be expressed (fibers in dental pulp, Luo et al, 2008 fibers in skin). There is no specific immunolabelling when hNav1.7 is expressed in HEK cells. Find in the attached file more details concerning the different protocols we tested. This is very disappointing.

ANSWER:

Thank you for taking time to put the information together and for contacting us. I am sorry to hear this antibody is not providing satisfactory results.

The details provided will enable us to investigate this case and will provide us with vital information for monitoring product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful.

Having reviewed the protocol details, I believe this product should have given satisfactory results. It appears that you may have received a faulty vial.

I apologize for the inconvenience and am pleased to offer you a free of charge replacement, credit note, or refund in compensation.

As a free of charge replacement we can offer you another vial of this same antibody or an alternative antibody. The new vial would obviously also be covered by our Abpromise guarantee. We have currently only the same batch of ab65167in stock. However we have not received any other negative feedback on this batch or on any batch during the last two years.

Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.