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Anti-Rab9 antibody [Mab9] (ab2810)

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Reassurance, Refunds & Replacements

If your product does not perform as described on this datasheet, we will refund or replace your product...

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This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab2810 for help.

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1 question for ab2810

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Question 1

Friday 25-May-2012

No bands in WB with human eye lens tissue.

ANSWER:

 

Thank you for your call today and for letting us know about the trouble with these antibodies.
As we discussed, I've issued credit note *** for the vial of ab51031. The full purchase price will be refunded back to your credit card pending approval from our accounting department. If you have any questions about this refund, please contact us.credits@abcam.com.
Also, I'm sending a free of charge vial of ab119344 which will replace the vial of ab2810. This will be delayed due to Monday's holiday, but I expect it to arrive on Wednesday of next week. Please keep me updated about the performance of this replacement antibody.
Please let me know if you have any questions or if there is anything else that we can do for you, and I'll be happy to help.

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