Anti-S100A4 antibody (ab41532)

We got a new batch of ab68124 (S100A4 antibody [NJ4F3]andhttp://www.abcam.com/S100A4-antibody-ab41532.htmlhttp://www.abcam.com/S100A4-antibody-ab41532.htmlRabbit polyclonal) LOT-GR38457-1 this one dose not work in over hands, however, apreviouslotworked fine so I wonder if you have an old ore a suggestion on have to handle this problem,
Best regards

ANSWER:

According to our records, ab41532 was proving difficult to use and we were in contact in order to help resolve the issue.

Looking at our correspondence, it appears that we are awaiting more details in order to help us better understand the difficulties experienced. If the requested information has already been sent, it appears that it did not reach our Scientific Support team and we apologize for this inconvenience. In this case we would like to ask for the information again so that we can reach a resolution.

If the issue has already been settled, please let us know so that we can be assured that the problem has been solved to your satisfaction and update our records.

We wish you the best of luck with your research and look forward to a reply.

Testing discount codes to try ab7311 & ab41532

ANSWER:

DISCOUNT CODE: ***********
Expiration date: ************

I am very pleased to hear you would like to accept our offer and test ab41532 in sheep tissue. This code will give you 1 free PRIMARY ANTIBODY before the expiration date. To redeem this offer, please submit an Abreview forsheep tissueand include this code in the “Additional Comments” section so we know the Abreview is for this promotion. For more information on how to submit an Abreview, please visit the site: www.abcam.com/Abreviews.


Remember, we publish both positive and negative Abreviews on our datasheets so please submit the results of your tests. The code will be active once the Abreview has been submitted and can be redeemed in one of the following ways: 1) Call to place your order and mention the code to our customer service department; 2) Include the code in your fax order; 3) Place your order on the web and enter the promotional code.

Any feedback that you can provide will be greatly appreciated, whether positive or negative. If you have any further questions, please do not hesitate to contact us. We look forward to receiving your Abreview and wish you luck with your research.

The terms and conditions applicable to this offer can be found here: www.abcam.com/collaborationdiscount.

We got a new batch of ab68124 (S100A4 antibody [NJ4F3]andhttp://www.abcam.com/S100A4-antibody-ab41532.htmlhttp://www.abcam.com/S100A4-antibody-ab41532.htmlRabbit polyclonal) LOT-GR38457-1 this one dose not work in over hands, however, apreviouslotworked fine so I wonder if you have an old ore a suggestion on have to handle this problem,
Best regards

ANSWER:

Thank you for contacting us.

I am sorry to hear you are experiencing difficulties with ab41532. We take product complaints very seriously, and investigate every product that we feel may not be performing correctly.

I am attaching our questionnaire so that we can gather further information regarding the samples tested and the protocol used. Once we receive the completed questionnaire, we will look at the protocol and see if there are any suggestions we can make that may improve the results. This information will also allow us to investigate this case internally and initiate additional testing where necessary. If the product was purchased in the last six months and is being used according to our Abpromise, we would be happy to replace or refund the antibody.

I look forward to receiving your reply.

PS: I have attached WB and ICC/IF questionnaire, please fill the appropriate one.