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Anti-Survivin antibody (ab8228)

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Reassurance, Refunds & Replacements

If your product does not perform as described on this datasheet, we will refund or replace your product...

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This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab8228 for help.

Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.

1 question for ab8228

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Question 1

Monday 12-September-2005

Customer contacted us on 9/2/05: Customer reported no signal in WB. Made some suggestions - increase conc, extend incubation periods, etc. Also strongly suggested running a positive control, such as the recommended HL60 lysate. Said if that didn't work could offer a replac./refund.

Today, he said that even with the positive control he is not seeing a signal.

PO# 0001528283

ANSWER:

 

Thank you for your phone call and I'm sorry to hear that you are still experiencing difficulty with this vial of ab8228. With the HL60 whole cell lysate as a positive control, you should see a band at approximately 16 kDa.

I have arranged for a free of charge replacement vial to be sent to your attention. It is order# 101169 and you will receive email confirmations regarding shipping.

Please let me know how the replacement works out for you and if you have any additional questions.

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