Anti-VE Cadherin antibody [BV9] (ab7047)

ab7047 not working.
dilution 1/50 and 1/20. 1/50 is recommended.
incubation O/N 4ºC
human tissue samples
5% BSA

ANSWER:

Merci de nous avoir contactés.

Nous sommes désolés que le produit ab7047 que vous avez reçu ne fonctionne pas comme attendu. Comme convenu j'ai mis en place l'envoi d'une unité de ab33168, le numéro de commande de remplacement gratuit de ce produit est: *****. Vous recevrez prochainement un mail de confirmation comprenant les détails d'expédition. Suite à votre second appel, j'ai indiqué que cette commande doit partir lundi, vous devriez recevoir le produit mardi.

N'hésitez pas à nous contacter lors d'une prochaine occasion.

I'm attaching the invoice It's order #993581.I didn't use a PO #, I used a credit card to pay for it. thanks,

ANSWER:

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.

I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 1048236 (ab33168).

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

No, that antibody ( ab7047) did not work for my westerns. Any more details about when the original antibody will be available? If I could get a vial before you guys are done with testing, I can test if it works for my assay myself.

ANSWER:

We now have stock of ab33168 which passed the QC test. Could you send me the purchase order number of original ab7047 for me to send the order of ab33168.

Please be advised that without purchase order number, I will not be able to process the replacement antibody.
Looking forward to hearing from you.

Hi there,
I'm wondering if you guys have any details about the antibody I discussed with you earlier this month (ab33168)and had any more information on when it may be restocked.

Thanks,

ANSWER:

Thank you for contacting us and I sincerely apologize for the delay.

The antibody ab33168 has been passed on to our collaborator for characterization in different applications and species. We still haven't received any result so I am sorry we are unable to confirm when this product will be available again. Would you like to try new vial of ab7047?

Looking forward to hearing from you.

- Western blot very dirty, no band
- Mouse lung tissue lysates
- Tried 1/50 dilution
- 5% BSA for Blocking and TBST washings
- ab33168 worked perfectly with same protocol

ANSWER:

I have received an answer from lab. There are some batches that are being tested at the moment and we are aiming to receive results by the end of this month. If successful the product will be restocked within a couple of days.
I will keep you informed regarding the stock.
Have a nice weekend!