Anti-c-Fos antibody (ab7963)

finally we decided to try antibodies from other companies for c-Jun, but I´d like to try the c-Jun antibody ab7963 for ChIP. Could you please send me the code to order this antibody?
Thanks

ANSWER:

I am very pleased to hear you would like to accept our offer and test ab7963 in ChIP. If you decide to test the other antibodies as well at a later point, please do not hesitate to contact us again prior to the purchase for receiving the discount code.
This code will give you: 1 free primary antibody before the expiration date. To redeem this offer, please submit an Abreview for ChIP and include this code in the “Additional Comments” section so we know the Abreview is for this promotion. For more information on how to submit an Abreview, please visit the site: www.abcam.com/Abreviews.
Remember, we publish both positive and negative Abreviews on our datasheets so please submit the results of your tests. The code will be active once the Abreview has been submitted and can be redeemed in one of the following ways: 1) Call to place your order and mention the code to our customer service department; 2) Include the code in your fax order; 3) Place your order on the web and enter the promotional code.
Any feedback that you can provide will be greatly appreciated, whether positive or negative. If you have any further questions, please do not hesitate to contact us. We look forward to receiving your Abreview and wish you luck with your research.
The terms and conditions applicable to this offer can be found here: www.abcam.com/collaborationdiscount.

about antibodies to be used in ChIP

ANSWER:

Thank you very much for your call this morning.
As discussed, I would be happy to provide you with our testing discount to test one of our anti cFos or cJun antibodies in ChIP.
This morning we discussed the antibodies anti cJun ab32137, anti cFos ab7963 and anti cFos ab129361.
http://www.abcam.com/index.html?datasheet=32137 http://www.abcam.com/index.html?datasheet=7963
http://www.abcam.com/index.html?datasheet=129361
The testing discount I can offer for each of these antiboides is a discount off a future purchase if you buy one of these antibodies now, test it in ChIP and submit feedback to us in the form of an Abreview. It doesn’t matter whether the Abreview is positive or negative, we would just really like to receive your feedback. The discount would be to the value of: 1 free primary antibody.
If you are interested in this offer, please follow these steps:
1. Reply to this e-mail to let me know which antibodies you would like to test in ChIP. I will then send a discount code for each of the antibodies. This code must be issued before purchasing the antibodies, so please wait for my reply before ordering.
2. Purchase the antibodies either by phone, fax, or online (www.abcam.com).
3. Test it in ChIP.
4. Let us know the results, positive or negative, using our Abreview system (this will take about 10 minutes and images are great if you have them!). To find out how to submit an Abreview, please visit: http://www.abcam.com/abreviews.
5. After the review is submitted to us, the discount code becomes active. Simply place your new order by phone, fax, or on the web and mention the discount code. The discount can be redeemed for any primary antibody ordered and the discount code is valid for 4 months after issue.
We are always pleased to obtain feedback about our products and any information is greatly appreciated! Even if an antibody turns out to be unsuitable for ChIP, you will still receive the discount on your next purchase after your Abreview has been submitted.
Please let me know if you have any questions about this offer and I would be happy to help you further.
The Terms and Conditions of this offer can be found at: www.abcam.com/collaborationdiscount.

IHC (PFA fixed) with mouse brian sections
same Ab before gave good stainign (lot 178637)
this lot: GR51445-1 gives too much staining
Ab: 1/500
block: serum
AR: none
2nd: OK, Alexa
suggested: use less Ab (e.g. 1/1000 or 1/2000 to reduce background)

ANSWER:

Thank you for contacting us.
I am sorry to hear that this lot of the antibody is not working as before.

As we discussed over the phone, I'd suggest to try using less antibody (e.g. 1/1000 or 1/2000) in order to reduce the background.

Please let me know if this helps. If not, we can discuss other options to resolve this case.

I wish you good luck and look forward to hear back from you.

It would be great if you could refund me the charges for the antibody. 

ANSWER:

Thank you for contacting us.

Your credit note ID is

I am sorry that this antibody did not perform as stated on the datasheet. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

Thank you for sending me a replacement c-FOS antibody immediately. Unfortunately it didn`t work for me either, I compared this antibody (ab7963 Lot# GR71321-2)  with the first one you sent me (ab7963 Lot# GR68799-1) and the one that a colleague purchased (ab7963 Lot# GR29485-1) in the same experiment on mouse thoracal spinal cord (which abcam proposes as positive control) under identical conditions. The results of my colleagues antibody were convincing, clear nuclear staining which colocalized with DAPI as expected for c-FOS.However, the first antibody I purchased gave me a cytoplasmatic staining and the replacement antibody didn`t stain anything specific at all, as mentioned, all parallel in the same experiment.   

ANSWER:

Thank you for your message and for providing this further information.

I am sorry to hear that the replacement product did not improved the results on this occasion. I appreciate the time you have spent on these experiments and would be pleased to arrange a refund or credit note in compensation or provide you with another c-Foc antibody of your choice.

I look forward to hearing from you with details of how you would like to proceed.