Anti-c-Myc antibody [Y69] (ab32072)

Thank you for your assistance.

Please see below details :

Original order number #####

1 Xvial of ab52939

Original order number: ####
1 X vial ab32072

Looking forward towards your valued response on it.

With Best Regards,

ANSWER:

Thank you for kindly confirming these details. I am sorry these antibodies have not worked for this customer.

As requested, we are pleased to arrange the alternative free of charge replacements. I can confirm that 1 vial of ab87980 and 1 vial of ab6992 have been added to your order number PO NL-284-Dated:-07-04-2012. This has Abcam order reference 1067372,

I would like to reassure you that the free of charge replacement vials are also covered by our Abpromise guarantee. Should the customer still be experiencing difficulties with the new vial, or if you have any further questions, please do not hesitate to let me know.

Thank you for your help and cooperation with this case. Please do not hesitate to contact me if you need anything further.

Inquiry: Hello, Please could you tell me the exact amino acid sequence of the epitope used to generate the following antibody: Anti-c-Myc antibody [Y69] (ab32072) Many thanks!

ANSWER:

Thank you for your enquiry and your interest.

The epitope sequence forab32072 (Anti-c-Myc antibody [Y69])has not been mapped. If we have any further information, we will update the on-line product datasheet accordingly.

If you need any further assistance in the future, please do not hesitate to contact me.

Dear Technical Team,

Hope this e-mail finds you well!

Please refer to the below mail from one of our customer at AIIMS- New Delhi to whom we recently supplied two FOCR viz. ab52939 & ab32072. Again
this customer is not gettingsatisfactory results from these replacment antibodies.The technical formis alsoattachedwith this mail.

Kindly look into the same & advise us on it, enabling us to update them accordingly at the earliest.

Looking forward towards your valued response on it.

With Best Regards,

ANSWER:

Thank you for taking the time to complete our questionnaire and contact us. I am sorry to hear the customer hashad difficulty obtaining satisfactory results from the free of charge replacement vials.

The details you have kindly provided will provide us with vital information for our monitoring of product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. Reviewing the details, I am sorry there very few tips to provide on this occasion to help improve the results.

As there antibodies are regrettably not working for the customer, I can suggest an appropriatecourse of action on thisoccasion would be to provide acredit note in compensation for the original 2 vials. I would be pleased to arrange this for you.

Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.

Could you send me your MOM protocol, and the datasheets for ab32072 and ab6285.

ANSWER:

Thank you for your inquiry and I apologize that we were not able to receive your earlier phone call.


I have attached the dtatsheets you have requested.


This is where you can find our mouse on mouse staining protocol.


http://www.abcam.com/index.html?pageconfig=resource&rid=11465


I hope this information helps. Please contact us with any other questions.

Thanks. It is great if you can send me a hard copy of these inserts..   Regards Shally  : 10/27/11  

ANSWER:

Thank you for your reply. I will be happy to mail the datasheets to you. Are you having trouble accessing the datasheets online? I only ask so that I can inform our IT department if there are problems. Could you also please send me the address that you would like the datasheets sent to. Thank you and I look forward to your reply.