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Anti-eEF1A1+eEF1A2+eEF1AL3 antibody (ab37969)

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If your product does not perform as described on this datasheet, we will refund or replace your product...

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This product is covered by the Abpromise guarantee. Our scientific support team are available to answer any questions or queries - fill out an inquiry form for ab37969 for help.

Alternatively, you can search the previous enquiries about this product to see if your query has already been answered.

2 questions for ab37969

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Question 1

Tuesday 27-September-2011

Thank you for the information. We will take a refund, and I will find out the order number for you and get back to you.

Can you please tell me how you know the antibody is cross-reacting with eEF1A3, as it will help us to interpret our results if we can run a positive and negative control for eEF1A3.

Many Thanks,

ANSWER:

  

Thank you for your reply, and I apologize again for this error.

I found your order *** from October 2008, and I have asked our finance department to issue credit note #***. The credit note may be used in one of the following ways:

(1) Redeemed against the original invoice if this hasn't already been paid.

(2) Held on the account for use against a future order.

(3) A full refund can be offered where no other invoices are outstanding.

To receive a refund, please ask your Finance department to contact our Finance department at creditcontrol@abcam.com or by telephone using the information at the “Contact Us” link in the top right corner of our website. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.

The cross-reactivity with eEF1A2 and eEF1A3 was predicted based on sequence homology and then confirmed by Western blot against the recombinant proteins. I hope this information is helpful in interpreting your results, but please let me know if you need any further information and I'll be happy to help.

Question 2

Tuesday 27-September-2011

Thanks for your email. Would you be able to let me know our PO no. for item ab37969 and I could then pass your email on to the end user of this product?

Many thanks.

ANSWER:

  

Thank you for your reply.

The PO# on this order is 1244827. I appreciate you forwarding the email to the end user.

Please let me know if you need any more information from me.

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Please note: All products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR DIAGNOSTIC OR THERAPEUTIC USE"