As standard
- Replacement or refund for products not performing as stated on the datasheet
- Valid for 12 months from date of delivery**
- Response to your inquiry within 24 hours
In addition
- We provide support in Chinese, English, French, German, Japanese and Spanish
- Extensive multi-media technical resources to help you
- We investigate all quality concerns to ensure our products perform to the highest standards
Terms and conditions
- Guarantee only valid for products bought direct from Abcam or one of our authorized distributors
- **Regional variations to our Abpromise may apply to the following countries: China, Korea, Singapore, Malaysia, Taiwan and Thailand, which operate a 120 day guarantee. Please contact your regional office for further details
- Antibodies tested only in recombinant samples are not covered for use on endogenous samples. Please check the datasheet for information on tested species
- "Predicted to react" information on datasheets is based on sequence homology and provided for reference only
- "Predicted to react" species are not guaranteed, as they have not been tested
- Fast Track products are not covered under the Abpromise. Please see Fast Track terms and conditions for additional information
- Abcam biochemicals are novel compounds and we have not tested their biological activity in house. Please use the literature to identify how to use these products effectively. If you require further assistance please contact the scientific support team.
Need help?
Our scientific technical experts, with many years of laboratory experience, are here to help.
We provide support in Chinese, English, French, German, Japanese, and Spanish.
Call or email us, or complete our online technical help form, and we’ll reply within 24 hours.