We ensure high quality customer service by offering in-house and off-site training courses to enhance and maintain our customer service skills. We ask our customers how we're doing. We try to make sure that we help our customers as quickly as possible and try to give them the best service possible.
Well, we're all scientists in the scientific support department. We've worked in the lab. We've worked with antibodies, some of our own antibodies, and we know what our customers face from a day to day basis.
Before coming to Abcam I've had about a dozen years of experience working in laboratories.
I've worked in many different labs, spent over 10 years working in labs using antibodies in many different applications.
We offer a variety of protocol tips including altering antibody incubation times and concentrations as well as always including positive and negative controls in their experiments.
We've compiled a lot of resources for customers when they’re having trouble with antibodies such as references and abreviews.
I keep my skills current by attending scientific conferences as well as technical courses.
We have an environment of reading and keeping up on periodicals and literature here so we can have the best skills possible.
I took an IHC course last year at Woods Hole.
Globally we recruit and hire the best people, support in multiple languages to ensure that customers receive support in their own language.
We just recently opened up the San Francisco office to extend our scientific coverage to West Coast clients.
We ensure our customers have all the information they need by publishing both positive and negative reviews of our products.
We scour the literature to find out when laboratories are using our antibodies and we add those references to our datasheets.
I work with collaborators and ask them to test our antibodies.
We draw upon our own experience in a laboratory to help our customers approach their research problems.
One way we make sure that customers have access to all the information about our products is by being able to quickly and easily add data to our products.
Abcam holds conferences to support the scientific community and to have conversations with researchers about the work that they're doing and really support the people who support us.
We're the company with the sheep. She's called Molly. She’s a molecular sheep and she has antibody legs.
It's the people here that really make a difference.