Abcam's Terms and Conditions

In these Terms and Conditions "Abcam" shall mean Abcam plc, 330 Science Park, Cambridge CB4 0FL, United Kingdom unless you are resident in North America in which case "Abcam" shall mean Abcam Inc, 1 Kendall Square, Ste 341, Cambridge, MA 02139-1517, USA and the terms set out below under the heading US Terms shall apply where inconsistent with the rest of the terms and conditions below. The Terms and Conditions set out below shall apply to Abcam branded products and services and to products distributed by Abcam on behalf of other suppliers.

Abcam shall be entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.

Placing orders

All orders are subject to availability. Prices of products do not include freight and packing, VAT or import duties where these are applicable.

Price and other information provided is subject to change without notice, and prices may be changed up to the time of delivery. While every effort is made to keep information provided by Abcam up to date, Abcam will not be liable to you or anyone else if errors should occur in information provided on this website.

The following information is required to process an order:

  • A Purchase Order Number (unless paying by credit card);
  • Name, phone number and email address or fax number of the purchasing officer - so that we can confirm details of the order;
  • Name, phone number and email address of the researcher - in case of query;
  • VAT number if in the European Union. If not VAT registered or cannot provide a valid number we must charge the 20% UK VAT rate on the order. If within the UK and eligible for zero rated supplies or VAT exempt we must receive a valid certificate with your order, (fax no. 01223 215 215), otherwise we must charge the standard rate of 20% VAT.

When your order is received Abcam will confirm receipt. However, formal acceptance of the order will only take place when the goods are dispatched. If prices should be changed between the time of receipt of an order and dispatch, Abcam will contact you in advance.

Confirmation of receipt will include confirmation of (i) delivery costs, (ii) arrangements for delivery, and (iii) expected delivery time. However, formal acceptance of the order will only take place when the goods are despatched. If prices should be changed between the time of receipt of an order and despatch, Abcam will contact you in advance.

Invoices should be paid no later than 30 days after the invoice date, and customers must themselves pay any bank charges that are incurred in making the payment. Full payment instructions are set out on the invoice.

At any time and without notice, past due amounts under any invoice may be offset by Abcam against overpayments, credits or any other amounts due to the customer from Abcam.

Receipt of products

Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax.

Risk in the products passes on despatch. Property in the products does not pass until the product has been paid for in cleared funds.

Return & replacement policy

Quality is important to Abcam. Therefore if a product does not perform as described on the datasheet please notify us within 12 months of delivery using this form and our dedicated team of scientific experts will examine details of your protocol to determine whether the problem is protocol related or product related:

  • For protocol-related problems, our experts will give you independent professional advice.
  • For product-related problems, a replacement or refund will be offered.

If you do not provide details of your protocol or follow the recommendations of our experts, Abcam will unfortunately be unable to issue a replacement or refund.

This offer is only valid for products purchased directly from Abcam and its authorised distributors.

If items are ordered incorrectly by the customer Abcam will consider taking them back, however this excludes products which have special shipping requirements including those shipped on dry ice and those hazardous for transport. This will be subject to a 20% restocking charge on the items plus any shipping, handling and packaging costs.

In the unlikely event of receiving an incorrect item, please contact Abcam in the first instance and store the antibody in the fridge at 4°C in the original packaging. Please do not attempt to return the item yourself. Abcam will then get back to you as soon as possible to ensure you receive the correct item. For products which have special shipping requirements including those shipped on dry ice, please store as indicated on the datasheet and contact Abcam as soon as possible.

All requests for returns must have prior authorisation and must be shipped back to Abcam within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Abcam.

Please note that Abcam does not permit the return of, or offer refunds for incorrectly ordered items in Asia Pacific distributor regions.

Product use limitations

All Abcam products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR DIAGNOSTIC, THERAPEUTIC OR ANY IN VIVO USE".

Abcam will not be liable for any professional advice it may offer in relation to the use of the products nor any claims or applications not listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects. Abcam cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in Abcam product literature should not be considered as a recommendation to use its products in violation of any patents. Abcam shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control. Abcam will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. Except for personal injury or death caused by Abcam's negligence (for which no limit applies), Abcam will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and Abcam's total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products under this order.

Except for the express warranties set out in these terms, all other warranties express or implied, statutory or otherwise are hereby excluded to the extent permissible by law.

General

The contents of this website, such as text, graphics, images information and other material ('Content'), are protected by copyright and other intellectual property laws, and all intellectual property rights in them belong to Abcam, or are licenced to it.

Abcam authorises you to use the Content on this website solely for the purpose of purchasing product from us or otherwise promoting our products but you are not permitted to use the Content in competition with us or our products.

In order to provide our customers with as much supporting information as possible, there may be pages on our website that link to third party internet sites, for instance, to a scientific conference website. Abcam is not responsible for the content of such external internet sites.

All customers, including unauthorized distributors buying from Abcam with the purpose of reselling Abcam products, agree to comply with all United States laws and regulations controlling the export of commodities and technical data and that they will be solely responsible for any violation of such by their actions. In particular, it is understood and acknowledged that the transfer of certain commodities and technical data is subject to United States laws and regulations controlling the export of such commodities and technical data, including all Export Administration Regulations of the United States Department of Commerce. These laws and regulations, among other things, prohibit or require a license for the export of certain types of technical data to certain specified countries.

Contracts and agreements with Abcam shall in all respects be governed by and interpreted in accordance with English law.

All users of the Abcam website are deemed to have accepted these Terms and Condition in their entirety.

Nothing in these terms is intended to provide any rights to third parties to enforce any term.

US Terms

ABCAM SHALL NOT BE LIABLE FOR ITS FAILURE TO PERFORM ANY OF ITS OBLIGATIONS RESULTING FROM CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL. ABCAM WILL NOTIFY ITS CUSTOMERS AS SOON AS PRACTICALLY POSSIBLE AFTER IT BECOMES AWARE OF DEFICIENCIES IN A PRODUCT SUPPLIED. ANY CLAIM RELATING TO PRODUCTS SHALL BE LIMITED TO REPLACEMENT OR REFUND OF ORIGINAL PURCHASE PRICE PAID.

ABCAM WILL NOT BE LIABLE FOR ANY PROFESSIONAL ADVICE IT MAY OFFER IN RELATION TO THE USE OF THE PRODUCTS NOR ANY CLAIMS OR APPLICATIONS NOT LISTED IN THE LITERATURE OR THE MISUSE OF PRODUCTS WHICH WILL INCLUDE USING THE PRODUCTS FOR DIAGNOSTIC, THERAPEUTIC OR IN VIVO USE IN HUMAN SUBJECTS. ABCAM CANNOT PROVIDE A GUARANTEE FOR ALL APPLICATIONS FOR WHICH A SPECIFIC REAGENT MAY BE USED. FURTHER, INFORMATION DISCLOSED IN ABCAM PRODUCT LITERATURE SHOULD NOT BE CONSIDERED AS A RECOMMENDATION TO USE ITS PRODUCTS IN VIOLATION OF ANY PATENTS.

EXCEPT FOR PERSONAL INJURY OR DEATH CAUSED BY ABCAM'S NEGLIGENCE (FOR WHICH NO LIMIT APPLIES), ABCAM WILL NOT BE LIABLE (UNDER CONTRACT, BY NEGLIGENCE OR ANY OTHER WAY) FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS OR THIS AGREEMENT EVEN IF ABCAM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND ABCAM'S TOTAL AGGREGATE LIABILITY FOR ANY LOSS OR DAMAGE IN RESPECT OF THE PRODUCTS OR THIS AGREEMENT WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCTS UNDER THIS ORDER. BECAUSE SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY FULLY TO YOU.

TO THE EXTENT PERMITTED BY LAW, ABCAM DISCLAIMS ALL OTHER WARRANTIES ON THE SERVICES OR THE CONTENT, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND FITNESS FOR PARTICULAR PURPOSE. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

ABCAM RESERVES THE RIGHT TO REFUSE TO ACCEPT ANY ORDER WHERE IT REASONABLY BELIEVES THAT THE PRODUCTS WILL BE OFFERED FOR RESALE OR ONWARD DISTRIBUTION BY AN UNAUTHORISED DISTRIBUTOR OR RESELLER.

Contracts and agreements with Abcam shall in all respects be governed by and interpreted in accordance with Massachusetts law.