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We purchased two 5-Hydroxymethyl-2’-deoxyuridine antibodies (both ab95259 and ab93155) from Abcam but none of them works on dot blot. We tried multiple conditions and there was simply no signal, contrary to what's posted on line (ab93155 is said to work on WB). We are very disappointed about these products from Abcam. We notice that there is a third one (https://www.abcam.com/5-Hydroxymethyluridine-antibody-ab19735.html) that is said to work on ELISA. We are planning to order this Ab to give a final shot. But I can not persuade our supervisor to purchase the ab19735 Ab since he is very upset about the product from Abcam. I'm wondering if you could send me a small aliquot of the ab19735 Ab to test. If it works well, I'm sure he will consider purchasing it immediately.
Asked on Jun 04 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number XXXXXX. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.
Answered on Jun 05 2012