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My apologies for the late response. After some consideration we would like to know if it is possible to receive the ab7360 (rabbit anti-ABCA1 antibody) as a replacement of the ab18180 antibody, since we have obtained good results with this ab7360 antibody in the past.
Thank you for your help,
Asked on Nov 30 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued an alternative free of charge replacement of ab7360 with the order number 1214026.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Nov 30 2012