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Sorry it has taken me so long to respond to your email. We have tested the antibody in HeLa cell and no actin bands were detected. We have used these cells previously in other experiments, so we expect them to work with the Western.
We would greatly appreciate a refund for the product (ab1801).
Asked on Nov 15 2012
Thank you for contacting us.
I am sorry that this antibody did not perform as stated on the datasheet. Since this order was paid for by credit card, the refund will go back onto the card. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.
Our accounting department can be contacted by email at email@example.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.
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I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.
Answered on Nov 15 2012