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This protocol is unclear. I have wasted sample.
Asked on Jan 27 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry about the problems caused by this product. It is a good rule of thumb to always thoroughly read the protocols and call us if you have any questions at all. I would also remind you that this product only has a 6 month guarantee and shelf life. As requested, I have issued a free of charge replacement with the order number XXXX. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.
Answered on Jan 27 2012