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Thanks for your kindly reply; this customer would like to know whether ab21607 (Anti-alpha Elastin antibody) could detect to the same target and result with ab77804 (Anti-Elastin antibody [10B8])? If ab21607 could replace ab77804, she would like to change a new one antibody with ab21607. Could you please help this customer to offer any suggestion or selection? Thanks for your kindly assistance. Best regards
Asked on Nov 07 2011
Thank you for your reply. I can confirm that ab21607 alpha Elastin antibody has been tested and guaranteed for IHC-P and human and mouse samples. Therefore, this would be a suitable alternative antibody. I would like to reassure you that we monitor feedback closely on a weekly basis and are not currently concerned about the general quality of ab77804 or of this batch. We sell quite a lot of this antibody, and regrettably, I can suggest you have received a bad vial on this occasion. I would be pleased to arrange an free of charge replacement, which would still be covered by our Abpromise guarantee. Alternatively, I understand you concerns and if you wish to receive an alternative free of charge vial of ab21607 I would be pleased to arrange this. Please let me know if you have any further questions, and I look forward to hearing from you with details of how you would like to proceed.
Answered on Nov 07 2011