Question (27833) | Anti-ATF-4 antibody (ab31390)

Go to datasheet (ab31390)

Question

Dear Sirs and Madam I recently bought the anti ATF4 antibody (ab50546). While I have tried to change gel type, blocking, incubation, secondary antibody, the blott showed only black dots. There's not any single band at all. Please tell me if you can change it with another one (ab31390). Since I need to resubmit paper on the next Tuesday. Unless you respond me today, I would order ab31390 as soon as possible. Thank you for your listening.

Answer

Thank you for taking the time to contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from our ATF4 antibody ab50546. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. We have received no complaints about this product therefore I am concerned it is not working for you. Before deciding how to proceed, I would like to investigate this particular case further for you, and also obtain some further information for our quality records. In order to do this, I have enclosed a questionnaire below. I would appreciate if you could complete this. It will help you put the information we require together very easily. I would appreciate if you could also provide an image which would help us to assess the results. We will happily offer technical support and in the event that the product is not functioning in the applications cited on the product data sheet, we will be pleased to provide a credit note, free of charge replacement or refund, as you purchased it just last week. Please be reassured that I will process your case immediately and if necessary I can send you ab31390 at once as we currently have it in stock.   Thank you for your time and cooperation. We look forward to receiving the completed questionnaire.