Question (27954) | Anti-ATF-4 antibody (ab31390)

Go to datasheet (ab31390)

Question

Thank you for your immediate response. Please have a look at my answers. And please don't send the antibody which I wished to have, since I found it does not work on WB. I would like to have same antibody (ab 50546) which may work again. Have a nice evening.  

Answer

Thank you for taking the time to complete our questionnaire and contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this ATF4 antibody. The details you have kindly provided will provide us with vital information for our monitoring of product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. Reviewing the details, I am sorry there are no further tips to provide on this occasion to help improve the results. I can suggest you have regrettably received a bad vial.   As requested, I have issued you a free of charge replacement with ab50546 with the order number of xxxxxx. To check the status of your order please contact our Customer Service team and reference this number. I apologize for the inconvenience this has caused. Please do not hesitate to contact us if you have any further questions or concerns.