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Thank you very much for your immediate and time saving response. I would appreciate it, since I need to submit my paper until next Tuesday. Don't be sorry for this happen which may be spontaneously. Have a nice day.
Asked on Nov 10 2011
Thank you very much for your kind reply. Indeed, ab50546 has passed our strict quality controls and we have received no complaints about this product, therefore, we assume that the individual vial you had received was faulty which may happen occasionally. Please be reassured that the replacement is also covered by our Abpromise and we will be pleased to provide a credit note, free of charge replacement or refund if it is not working as expected. I wish you the best of luck for the submission of your paper! Have a great day!
Answered on Nov 10 2011