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Ordered ab90435 by mistake and would like to return it.
Asked on Feb 09 2012
Thank you for contacting Abcam.
Included in this email are the instructions for returning your item to Abcam. When you return the goods, please ensure that you follow the procedures as below:
- Return in the original Abcam box with the cooler box and ice pack (or similar) within 7 days from today.
- Return all documents (or copies of) that arrived with the product (if they’re available – should be invoice, delivery note and datasheet)
- Please return via an overnight courier such as UPS, DHL, or FEDEX. If using FEDEX, you can use priority overnight and not first (its cheaper!).
- Ship to the following address:
Attn: Returns ORDER REF:
One Kendall Square
Bldg 200, Suite 341
Cambridge, MA 02139
Please be advised that a 20% restock fee will apply to this order. The most up-to-date information regarding your order, invoice, and credit note status is available online in your Abcam account information. If your order was placed by credit card, your refund will be issued to your credit card. If your order was placed by Purchase Order, all customers must submit a credit note with their invoice to their Accounts Payable department to be handled. The Accounts Payable must have a copy of the credit note so the original invoice can be updated to reflect the correct amount owed.
If you have any other questions please do not hesitate to contact us!
Fax: 866 739 9884
Customer Service hours of operation:
Monday-Friday 8:30 AM- 9:00PM EST
Answered on Feb 09 2012