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Dear technical team,
Our customer purchased several vials of ab27171 until now.
He had aliquot the antibody and used them without freeze/thaw cycle.
First two or three aliquoted vialswere okay but when he tried next vial, the activity decreased a lot so,
he said he couldn't use them.
1.He stored following the instruction but wondered why its activity decreased.
2. His sample is Zebrafish and hewants to know if ab32423 is more stable during stored.
Asked on May 03 2012
Thank you for contacting us again and for providing some further details.
It may well be that the antibody has been accidentally damaged during shipment or transfer. I would suggest aliquotting this product and storing at -20°C or -80°C.
I could offer a new vial for this troubled customer and would like to ask you to advise him/her to aliquot this antibody and to keep the vials in the freezer.
Please do let me know how you wish to proceed with this enquiry.
Answered on May 03 2012