For the best experience on the Abcam website please upgrade to a modern browser such as Google Chrome
If you continue without changing your cookie settings, we'll assume you’re happy with this.
Product code: 32423
Lot number: GR42761-1
Inquiry: I tested this ab 2 times, however both were not working. I'm not sure which problem caused it. The same products but different Lot number, which we used before, were fine. mice cadiac perfusion with 4% PFA and PBS (pH 7,4) 40µm mice brain cryosections (Tissue Tek) Blocking and permeabilization: 5% NGS, 1% Triton XS-100 in PBS (pH 7,4) 2h at RT primary ab: 1:250-500 dilution in the same blocking buffer O/N at 4°C secondary ab: 1:500 A594 goat anti rab 2h at RT
Asked on Aug 24 2012
I am sorry to hear that you have been experiencing problems using this product in the application that you wish.
In order to assess the quality of our products I would ask that you complete a brief questionnaire relating to the application used. Often it is possible to make suggestions that may help resolve problems experienced using a particular product.
As our Abpromise indicates, in the event that a product is not functioning in the applications/species cited on the product data sheet (and the problem has been reported within 6 months of purchase) we will happily offer a credit note/refund to the value of the product purchased.
All our customer feedback, including complaints are monitored weekly by our in house technical support team. If a product is at fault the technical support team will consider removing the product from our catalogue in order to avoid future customer inconvenience.
Could you provide some further details of the protocol used and complete the following form (attached as a word document). It would be much appreciated if you could attach an image to the response.
I am particularly interested in the following information:
- sample preparation,
- antigen retrieval,
- positive control used
Thank you for your understanding and co-operation in this matter. I look forward to hearing from you soon and resolving this issue as soon as possible.
Answered on Aug 24 2012