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Customer kindly contacted us as these products were not working in IHC-P or ICC.
Asked on Oct 10 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number xxxxx. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. As we had spoken about, I have also created a discount code for use with . The code is: xxxx and is valid until: xxxx. I wish you the best of luck with your research.
Answered on Oct 10 2012