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Thanks for your reply. The requested details are as follows:
antibody - ab109201
lot - GR44956-3
order number - BRI12178.
Asked on Mar 14 2012
Thank you for getting back to me and for confirming the order details and the batch number.
I would like to reassure you that our Abpromise applies to your complaint since you purchased this product within the guarantee period. This means that in the event that a product is not functioning in the applications/species cited on the product data sheet (and the problem has been reported within 6 months of purchase) we will happily offer a credit note/refund to the value of the product purchased.
Though, you have kindly provided some details, it would be much appreciated if I could get some more information which would help me identify the source of the problem.
Could you provide some further details of the protocol used and complete the following form (attached as a word document). It would be much appreciated if you could attach an image to the response.
I am particularly interested in the followings:
- sample preparation,
- lysis buffer,
- positive control,
- loading control
Thank you for your understanding and co-operation in this matter. I look forward to hearing from you and hope to solve this problem as soon as possible.
Answered on Mar 14 2012