For the best experience on the Abcam website please upgrade to a modern browser such as Google Chrome
If you continue without changing your cookie settings, we'll assume you’re happy with this.
Good afternoon, we are contacting the Abcam technical support for a feedback of the product Ab16123. We already contacted you on October, 13rd. At first, we wrote to you because, after trying and trying so many times, we realized that the Ab16123 did not work correctly and it did not recognize the p16 protein. We sent you the jpeg files of our Western blots to better explain the problem and Carolyn proposed us to replace the vial with a new one. So, we stopped our experiments and, after a month, we received the new vial of Ab16123 (November, 16th). We immediately noticed that the vial belongs to the same Lot No of the previous one, but to be completely sure we decided to test the antibody. The result was quite disarming: the new antibody doesn’t work! Again, exactly as the first one… Considering that this disappointing situation had already caused a significant delay in our experiment schedule, we contacted the Italian distributor Euroclone, but they just closed the commercial partnership with Abcam and we are now without a national contact. We already received and sent back your feedback questionnaire about Ab16123, but we are writing you to receive an answer as soon as possible, since we strongly need an anti-p16 antibody. So, we would be very happy to have a new free of charge vial of a DIFFERENT Lot No of Ab16123. If this could not be possible, a second option could be to receive a vial of another anti-p16 mouse monoclonal antibody, for instance the Ab16880 or a similar one. We actually do not know alternative solutions. We do really hope to obtain a positive feedback from you. Thank you in advance for your attention.
Asked on Dec 22 2011
Thank you for your email. I am very sorry to hear that the replacement antibody Carolyn sent you also did not work. I certainly understand that your time is valuable and I would be happy to send you another anti-p16 antibody. I checked our current stock and we still have the same lot of ab16123 available. So instead, as you suggest, I could send you a vial of ab16880. Since you have received products in the past via our Italian distributor Euroclone who we no longer use, I will just need your shipping address so we can ship the antibody directly to you. Again, I apologize that these 2 vials of ab16123 have not performed as expected. I look forward to hearing from you so that we can get the replacement to you as soon as possible.
Answered on Dec 22 2011