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We have just received the antibody ab16123 , but it is totally thawed because the package was not refrigerated and very warm!
What can we do? Do you think that we can use this antibody, although you recommend the storage at -20°C?
Waiting for your kind reply
Asked on Aug 21 2012
Thank you for contacting us.
Abcam takes product quality seriously and we recently undertook an in-depth study examining storage conditions and antibody performance. After over 13,000 individual ELISA experiments, we have determined that storing our antibodies at various temperatures of up to 45°C for 1 week does notimpact their activity. I would be happy to share a summary of our findings with you; please let me know if you would like to see this.
As a precautionary measure only, we ship our antibodies in packaging with ice packs to provide extra temperature stability in transit. The ice pack may be thawed or even at room temperature when you receive it; please be assured that this is normal and that your product is safe to use. Once you have received the vial, please follow the long-term storage instructions on the datasheet. With the Anti-CDKN2A/p16INK4a antibody [DCS50.1] (ab16123) we would advise aliquotting the productand storing at -20°C.
If you do encounter any problems in using the antibody, our Abpromise to you is that, should our product not work as stated on the datasheet, we will resolve the issue to your satisfaction. Either with helpful advice to optimize your experiment or a replacement or refund of the product. Please contact our knowledgeable Scientific Support staff should you experience any issues while using our products.
I hope this information helps, but please don't hesitate to contact me for additional information or assistance.
Answered on Aug 21 2012