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I do not know when the antibody arrived, but it was stored in the freezer until I tested it. The attachment is a power point slide, would a word document be better? A credit note would be good for the failed antibody. Best Wishes
Asked on Jan 13 2012
Thank you for your note. I am sorry to hear that even the replacement vial failed to work. This is to let you know that I have just contacted and asked our Account Department to raise a credit note for you - for the cost of one vial of ab68833. For your information, the internal reference note for this credit is CN19268. You can use this credit in the near future for any of the products which are in the catalogue. I hope this helps and if I can assist further, please do not hesitate to contact me.
Answered on Jan 13 2012