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We unfortunately were not able to obtain a better result by changing our
fixation protocol. Therefore, we ask that you issue us a credit against
our purchase of a replacement vial of ab10887 from the new batch that has
just gone into production. We understand that the new batch is still
several weeks away from being ready for sale.
Can you enter an order for us now, to be shipped when the new batch of
ab10887 actually is ready to go on sale? If not, please let me know what
is the best way for us to obtain a vial from the new batch.
Asked on Jul 17 2012
Thank you for your reply. Unfortunately, since the new lot is still in production, I am unable to set up an automatic alert for when it comes into stock or an order for a lot that doesn't exist yet. I have issued you a refund (Credit Note ***) and will check periodically for the new lot of ab10887. Once the new batch is available, you can place the order like normal and specify the lot number I will send you. The charge for the antibody and shipping / packing will be refunded automatically to the card used to make the purchase. If you have any questions about this refund, please contact email@example.com.
Answered on Jul 17 2012