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We use four shipping conditions:
For our most temperature-sensitive products, which need to be kept frozen during transit. Products shipped on dry ice will arrive in a polystyrene box filled with dry ice pellets. Products requiring dry ice are only shipped Monday to Wednesday. This means that the dry ice will never be left over the weekend, so will not have time to sublimate.
Products will arrive with blue ice packs to keep them cool (approximately 4ºC). On certain ocassions, the ice pack may have thawed by the time the product reaches you; this is usually perfectly fine, and will not affect product quality.
Some kits contain certain components which need to be stored on dry ice. In these cases, we will ship in a dual temperature box, with the most temperature sensitive products place in a separate dry ice compartment.
Some of our products are stable enough to be shipped at room temperature, so will not come with any dry ice or ice packs. We only ship products at room temperature if we have experimentally determined that this will not affect product quality during shipping.