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One of our costumers is having problems with:
Rabbit polyclonal to Corticotropin Releasing Factor
Purchase Date: July 16, 2012
Storage: Aliquots - Freezer
He tried this antibody on different techniques (WB, Dot Blot, IHC and IF) and no staining was observed in all tested samples and controls.
See attached WB and IHC protocols tested with ab8901.
For that reason, the costumer asks for antibody replacement.
Please, could you attend his solicitation?
Asked on Dec 13 2012
Thank you for sending us your customer's questionnaire and for contacting us. I am sorry to hear this antibody is not providing satisfactory results.
The details provided will enable us to investigate this case and will provide us with vital information for monitoring product quality. It is regrettable the results have not been successful.
Having reviewed the protocol details, I believe this product should have given satisfactory results.
I apologize for the inconvenience and am pleased to offer you a free of charge replacement, credit note, or refund in compensation. It seems as though your customer would prefer a replacement antibody, so please let me know the catalogue number and I will arrange that for you.
Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.
Answered on Dec 13 2012