Question (28654) | Anti-CTHRC1 antibody (ab85739)

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Question

I was just planning to ask for a replacement for this antibody,because we were not able to detect either recombinant human CTHRC1 protein or intracellular or secreted human CTHRC1 in Western blot with this antibody. Would it be possible to get the anti-cthrc1 antibody (ab85739) as a replacement? Best regards,

Answer

Thank you for contacting Abcam Technical Team and I am very sorry to hear that you are having problems with this product.   I would like to reassure you that our Abpromise applies to your complaint since you purchased this product within the guarantee period. This means that in the event that a product is not functioning in the applications/species cited on the product data sheet (and the problem has been reported within 6 months of purchase) we will happily offer a credit note/refund to the value of the product purchased.   This is to let you know that I have placed a new order for you - for one vial of ab85739 as a free of charge replacement (exchange for the original ab72527) and the new order number is 986578.     I hope this alternative product will work as it is expected, and please do let me know how you are getting on with this product.