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Dear Sir/Madam, I ordered two vials of anti DDDDK antibody (agarose) from your company, we found that the amout of agarose beads in the first one is only half of the the second one, but they have the same lot number. So I think the first one has something wrong!! Looking forward to hearing from you soon.
Asked on Dec 16 2011
Thank you for contacting us. I am sorry to hear you have been experiencing problems with this anti-DDDDK tag antibody. Indeed, 100 µg of the affinity purified antibody is attached to the agarose gel and the total volume of each vial you received should be 400 microliters (200 microliters of gel and 200 microliters of buffer). I am sorry that you did nor receive this for one of the vials and for the inconvenience this has caused. Therefore, I have issued a free of charge replacement with the order number 1003302 which you should receive after the christmas holidays. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.
Answered on Dec 16 2011