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Please let me know if you will send it directly or if we have to order it as FOC.
Asked on Apr 24 2012
Thank you for kindly confirming these details. I am sorry this vial of antibody has not worked for this customer.
As requested, we are pleased to arrange a free of charge replacement. I can confirm that 1 vial of ab18723 has been added to your order number #####. This has Abcam order reference #####.
I would like to reassure you that this free of charge replacement vial is also covered by our Abpromise guarantee. Should the customer still be experiencing difficulties with the new vial, or if you have any further questions, please do not hesitate to let me know.
Thank you for your help and cooperation with this case. Please do not hesitate to contact me if you need anything further.
Answered on Apr 24 2012