Anti-EHMT1/GLP antibody [B0422] (ab41969)

Thank you so much for your reply.
Below are the testing discount codes for both GLP antibodies. At the bottom of the email is the information about the free of charge replacement for ab41969. A PO number is not needed on my end for sending you the codes and the replacement.
DISCOUNT CODE: xxx for ab63161
DISCOUNT CODE: xxx for ab84751
Expiration date: xxx
I am very pleased to hear you would like to accept our offer and test ab63161 and ab84751 in mouse and/or WB. Each code will give you 1 free PRIMARY ANTIBODY before the expiration date. To redeem this offer, please submit an Abreview for each antibody for mouse and/or WB, and include this code in the “Additional Comments” section so we know the Abreview is for this promotion. For more information on how to submit an Abreview, please visit the site: www.abcam.com/Abreviews.
Remember, we publish both positive and negative Abreviews on our datasheets so please submit the results of your tests. The code will be active once the Abreview has been submitted and can be redeemed in one of the following ways: 1) Call to place your order and mention the code to our customer service department; 2) Include the code in your fax order; 3) Place your order on the web and enter the promotional code.
Any feedback that you can provide will be greatly appreciated, whether positive or negative. If you have any further questions, please do not hesitate to contact us. We look forward to receiving your Abreview and wish you luck with your research.
The terms and conditions applicable to this offer can be found here: www.abcam.com/collaborationdiscount.
*** FREE OF CHARGE REPLACEMENT Information ***
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number xxx with ab63161. The estimated delivery date is February 28th, 2012.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.

Thank you for your reply.
Yes, I think you are understanding this correctly.
I will be able to replace ab41969 free of charge with one vial of either ab63161 or ab84751. I am not able to send you both. Unfortunately, we do not offer sample sizes of our products.
For whichever antibody you select (ab63161 or ab84751) I will also send you a testing discount code since neither of them have been tried in mouse and/or WB. Neither of them would be covered under our guarantee - but that's why we give out the testing code.
Independent of whether the selected antibody works or not, you will receive a free antibody on your next order - once you have submitted your data in form of an Abreview (from the online datasheet of the antibody or your Abcam account).
With the code you could purchase the second GLP antibody, but another testing discount could not be given out in that case.
I can, however, give you testing discount code for trying the second GLP antibody which you would need to purchase at full price.
The price of each antibody is:
ab63161 100µg £227.00 + £16.00 shipping (available on Feb 28 if ordered today)
ab84751 100µl £227.00 + £16.00 shipping (currently backordered for 1-2 weeks)
TESTING DISCOUNT INFORMATION:
For UNTESTED species and/or applications, we have established a testing discount program. Here is a brief description of how it works:
The testing discount program is for customers who like to use an antibody/protein on an untested species/application. You would purchase the antibody at full price, test it and submit an Abreview with your data (positive or negative). On your next order you will receive a discount for ONE antibody at the full price (100%) of the antibody you have tested. The terms and conditions applicable to this offer can be found here: https://www.abcam.com/collaborationdiscount.
I would need the following information from you:
1) Please let me know which antibody I shall send you free of charge (+ testing discount code): ab63161 or ab84751?
2) Would you like me to send you a testing discount code for the second GLP antibody as well?
I look forward to hear back from you and resolve this case for you.

Thank you for your reply and the additional information which will be very helpful to us to evaluate the antibody.
I have checked, but unfortunately we do not have another new lot for ab41969 in stock right now. Instead, I can send you a replacement with either ab63161 (not tested in mouse) or ab84751 (not tested in mouse and WB) including a testing discount code.
Please let me know if which antibody you would prefer.

I look forward to hear back from you and resolve this case for you.

Thank you for contacting us.
I am very sorry to hear that the antibody ab41969 is giving you problems.
Could you please let me know the following details for this antibody:
1) How were your samples prepared (e.g. lysis buffer)?
2) How much protein was loaded?
3) What antibody dilutions and incubation time were tired?
4) I assume that the secondary antibody was working well otherwise?
5) What was used for blocking?
6) What is your order or PO number?
I'd be happy to replace ab41969 with either another lot or a different antibody. Unfortunately, none of the other GLP antibodies have been tested in mouse so far (ab63161) and ab84751 has also not yet been tested in WB. Therefore, we would not be able to guarantee them for this species/application. But if you would like to try, I can send you in addition a testing discount code (see below for details).
For UNTESTED species and/or applications, we have established a testing discount program. Here is a brief description of how it works:
The testing discount program is for customers who like to use an antibody/protein on an untested species/application. You would purchase the antibody at full price, test it and submit an Abreview with your data (positive or negative). On your next order you will receive a discount for ONE antibody at the full price (100%) of the antibody you have tested. The terms and conditions applicable to this offer can be found here: https://www.abcam.com/collaborationdiscount.
Alternatively, a credit or refund can be arranged.
Please let me know how you would like to proceed with ab41969.
As for ab1220: What problems did you encounter with this antibody? Please let me know in detail as well.
I look forward to hear back from you.