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Product promise

Our guarantee covers all products purchased from abcam.

We created our Abcam product promise for peace of mind that the products you purchase directly from abcam (or authorized distributors) will perform as indicated on their datasheet.  Please check your product’s data page for performance details, and see our terms and conditions for our product guarantee periods.

Last edited Tue 17 Oct 2023

Under our product promise, we commit to giving you the following:

The right product that works every time and consistently over time.

We are committed to stringent quality control, validation, and characterization processes to ensure the efficiency and reproducibility of experiments performed using our products. We continuously invest in new and innovative technologies to ensure consistency and secure future supply. 

Access to transparent, trusted data

Our product datasheets recommend applications and species tested in our labs, by our suppliers, or by selected trusted collaborators. These are all covered by our Abcam product promise.

We strive to ensure that our product datasheets contain the most up-to-date information, citations, and product reviews, so you can plan your experiments and make informed purchasing decisions.

Continuous support from abcam

You can contact us for tailored support on any product you purchase including order, delivery, billing inquiries, complementary or replacement product recommendations, or help with experimental design.

If you encounter unexpected experimental results, our experts can support you with troubleshooting and hassle-free replacements or refunds for products not performing according to our Abcam product promise.

Investigation into your concerns

Our scientific support team investigates all quality concerns, and a dedicated team of quality control experts is continuously testing product performance. 

When a product is deemed unfit, we strive to replace it on our website with a suitable alternative (if available) and notify customers who have previously purchased it.

Fast, easy delivery

We deliver to over 140 countries, most often with next-day FedEx premium delivery. 

We dispatch all our in-stock products the same day, with customer pick-up or same-day delivery options available from some locations.

Get in touch for further support or questions.

 

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Terms and conditions

We created our Abcam product promise for peace of mind that the products you purchase directly from abcam (or authorized distributors) will perform as indicated on their datasheet.  Please check your product’s data page for performance details, and see our terms and conditions for our product guarantee periods.