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Order support

From placing your order to payment and returns.

Your purchasing journey made simple: from quotes and invoices to payment options, tracking, returns and replacements.

How do I pay?

Please find our payment options below. ​​Please note that in some countries we require prepayment. This means you have to pay for the goods before we ship them to you.

My antibody is unavailable, what alternative would you recommend?

Products may not be in stock right away,​ or ocassionally we decide to discontinue products.

When this happens, our website will often automatically recommend alternative antibodies to use when you attempt to bring up the datasheet. You should always double-check the specifications of the antibody before making a purchase. If no recommendation is available, try searching our website.

What is Abcam's return and replacement policy?

We'll consider accepting returns of products, and offering refunds or replacements in the unlikely event that you experience issues. This offer is only valid for products purchased directly from Abcam and its authorized distributors.

What is a product advisory notice (PAN)?

When you purchase a product with us, we will keep you informed about any changes made to that product's datasheet by sending out an email notification called a Product Advisory Notice (PAN). This explains any updates such as target changes, changes in tested applications and species, or, in rare cases, removal of a product from our catalog due to quality issues.

Some PANs are informational to let you know about minor changes, while other PANs are more serious; in these cases we will offer you a free alternative product, or a full refund of the original order. 

How do I track my order?

Get live updates on the status of your order and its expected delivery time from your account.

How do I place an order?

You can order in a number of ways.

Is VAT included in the prices of your products?

Our prices don't include value-added tax (VAT). Unless you have an exemption, you need to pay VAT if you're ordering from the European Union (EU) or the UK.

How do I order with a quote or an invoice?

Find out how to obtain quotes and pro-forma invoices below.

Can I order in bulk?

Scale up your project with the same product quality and customer support you expect from standard catalog products.

Contact us

Get in touch via Chat, email, or phone. Let's make progress together.

Contact usClick here to contact an Abcam team member